Refund Policy
Last updated: 2026-08-19
Stallion Power wants you to be genuinely satisfied with your purchase. This Refund Policy explains how refunds and returns work.
Guarantee Window
If you are not fully satisfied with your purchase, contact our support team within the guarantee window stated on the product or pricing page for return and refund instructions.
How to Request a Refund
To request a refund, email our support team with your order number and the reason for your request. We aim to respond to all refund requests within 1-2 business days.
Processing Refunds
Approved refunds are processed to the original payment method used at checkout. Depending on your bank or card issuer, it may take 5-10 business days for the refund to appear on your statement.
Return Shipping
If a physical return is required as part of your refund, we will provide instructions for returning the item. Depending on the circumstances, return shipping costs may be the responsibility of the customer.
Non-Refundable Items
Certain items, such as opened or used products outside the guarantee window, or promotional/bonus items, may not be eligible for a refund. Any such exceptions will be noted on the product page.
Partial Refunds
In some cases, we may offer a partial refund depending on the condition of a returned item or the circumstances of the request, at our discretion.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. If the order has not yet shipped, we will do our best to cancel it before it processes.
Disputed Charges
If you believe a charge was made in error, please contact us directly before filing a dispute with your bank or card issuer — most billing questions can be resolved faster this way, and it helps us keep serving customers without unnecessary chargebacks.
Contact Us
For any refund-related questions, reach out to support@stallionpower.com — we'd rather resolve it directly than leave you unsatisfied.